Dhamakaplay Rules and Regulations in India

These general terms establish the legal basis upon which Dhamakaplay provides its services to users in India. By completing registration and accessing the platform, you enter into a binding agreement with Dhamakaplay and confirm that you have read, understood, and accepted all applicable rules.

User Eligibility and Agreement

To use the platform, you must:

• Be at least 18 years of age at the time of registration
• Be a resident of a jurisdiction where online betting is not prohibited under local law
• Provide accurate, complete, and up-to-date personal information during account creation
• Maintain only one registered account per individual

Registration on the platform constitutes your full acceptance of these terms. If you do not agree with any provision, you are required to discontinue use of the platform immediately.

Platform Use and Permitted Activities

You are permitted to use the platform solely for lawful, personal, and non-commercial purposes. The following activities are strictly prohibited:

• Creating multiple accounts or using another person’s account
• Exploiting technical errors, software vulnerabilities, or system gaps for personal gain
• Engaging in any form of collusion, fraud, or manipulation of odds or events
• Using automated tools, bots, or scripts to interact with the platform

Content and Intellectual Property

All content available on the platform, including graphics, software, text, and branding, is the exclusive property of Dhamakaplay or its licensors. You are not permitted to reproduce, distribute, or commercially exploit any part of this content without prior written consent.

Modifications to Terms

Dhamakaplay reserves the right to amend these terms at any time. Updated versions will be published on the official website with a revised effective date. It is your responsibility to review the terms periodically. Continued use of the platform following any update constitutes your acceptance of the revised terms.

Limitation of Liability

Dhamakaplay shall not be held liable for losses arising from:

• Technical interruptions, maintenance periods, or platform downtime
• Errors in data transmission or connectivity issues on the user’s end
• Unauthorised access to a user’s account due to failure to secure login credentials

Dhamakaplay’s total liability to any user, under any circumstance, is limited to the amount held in the user’s account at the time of the relevant incident.

All betting activity on the platform is governed by the rules outlined in this section. By placing a bet, you confirm that you have read and accepted these regulations in full.

Eligibility to Place Bets

To place bets on the platform, users must:

• Have a fully verified and active account
• Have sufficient funds in their account at the time of placing a bet
• Be of legal age (18 years or older)
• Not be subject to any self-exclusion or account restriction

Bet Acceptance Policy

All bets are subject to acceptance by the platform. A bet is only confirmed once you receive an on-screen confirmation with a unique bet reference number. Dhamakaplay reserves the right to decline or limit any bet without prior notice, particularly in cases involving:

• Irregular or suspicious betting patterns
• System errors affecting the display of odds
• Events where betting has been suspended

Minimum and Maximum Bet Limits

Betting limits apply to all markets and event types. Specific limits are displayed within each betting market at the time of placing a bet. These limits may vary based on:

• The type of event or sport
• The specific market selected
• The user’s account tier or activity history

Dhamakaplay reserves the right to adjust individual user limits at its discretion.

Calculation of Winnings

Winnings are calculated by multiplying the confirmed stake by the odds at the time the bet was accepted. In the case of a void or cancelled event, the stake is returned to the user’s account. Bonuses and promotional credits are subject to separate wagering conditions as detailed in the applicable bonus terms.

Cancellation and Void Bets

A bet may be declared void under the following circumstances:

• The event is cancelled, postponed, or abandoned without resuming within the stipulated period
• Odds were published in error due to a technical fault
• Verified evidence of match manipulation or irregular activity is identified

In all void cases, the original stake will be credited back to the user’s account.

Betting Restrictions

Certain restrictions may be applied to specific users or accounts, including limits on bet amounts, allowed is a specific range of markets, or frequency of betting. Such restrictions are applied at the sole discretion of the platform and do not constitute a breach of these terms.

All financial transactions on the platform are governed by this section. Users are required to comply with payment policies at all times to ensure the secure and lawful processing of funds.

Deposits

To fund your account, the following rules apply:

• All deposits must be made using a payment method registered in your own name
• Third-party deposits are not permitted under any circumstances
• Minimum and maximum deposit amounts are specified at the time of transaction and vary by payment method
• Deposits are generally credited to your account within a few minutes of confirmation by the payment provider

Available deposit methods (subject to availability in your region):

Withdrawals

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified before any withdrawal is processed
• Withdrawals can only be made to a payment method previously used for a deposit or linked to your verified account
• The minimum withdrawal amount is displayed at the time of request and may vary by method
• Processing times range from 24 hours to 5 business days depending on the method and verification status

Identity Verification (KYC)

As part of regulatory compliance, all users are required to complete identity verification before withdrawals are processed. You may be asked to provide:

• A government-issued photo ID (Aadhaar card, PAN card, or passport)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Proof of payment method ownership

Failure to provide the required documents within the specified timeframe may result in a temporary hold on withdrawal requests.

Transaction Security

All financial transactions are processed through encrypted payment gateways. Dhamakaplay does not store full card details on its servers. Any attempt to use fraudulent payment credentials will result in immediate account suspension and referral to relevant authorities.

Fees

Dhamakaplay does not charge fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own charges. Users are advised to check with their respective payment providers before initiating transactions.

Cancellation of Transactions

Deposits, once confirmed by the payment provider, cannot be reversed. Withdrawal requests that have not yet been processed may be cancelled by the user through the account portal. Once a withdrawal has been dispatched, it cannot be recalled.

Dhamakaplay is committed to providing a safe and controlled betting environment. The platform actively supports responsible gambling practices and provides users with tools to manage their betting behaviour.

Available Self-Management Tools

Users have access to the following features through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit
• Bet Limits: Restrict the maximum stake per bet or per betting session
• Session Time Limits: Set a maximum duration for each active session on the platform
• Loss Limits: Define a maximum loss threshold within a selected time period
• Self-Exclusion: Temporarily or permanently deactivate your account if you feel your gambling is becoming problematic
• Reality Check Notifications: Receive periodic alerts informing you of the time spent on the platform during a session

Self-Assessment

Users who are concerned about their gambling habits are encouraged to complete a self-assessment through the responsible gambling section of their account. This tool helps identify patterns of behaviour that may indicate a problem.

Seeking Help

If you or someone you know is struggling with gambling-related issues, the following organisations provide confidential support and assistance:

• iCall (India): A psychological helpline that addresses addictive behaviour, reachable at 9152987821
• Vandrevala Foundation: 24/7 mental health support helpline at 1860-2662-345
• NIMHANS (National Institute of Mental Health and Neurosciences): Provides resources for behavioural addiction treatment

Minors and Underage Access

Dhamakaplay strictly prohibits access to and use of the platform by individuals under the age of 18. Account holders are responsible for ensuring that no underage persons have access to their login credentials or account.

Account Restrictions

If the platform identifies patterns consistent with problem gambling or receives a request from a user or a legal guardian, account restrictions or suspensions may be imposed in the interest of user welfare. Such restrictions will remain in force for the duration requested by the user and cannot be reversed before the agreed period expires.

Dhamakaplay maintains strict compliance with anti-money laundering (AML) regulations and takes all necessary measures to prevent the use of the platform for money laundering, terrorism financing, or any other form of financial crime.

Legal Obligations

The platform operates in accordance with applicable AML legislation and international compliance standards. All users are subject to these obligations as a condition of account registration and continued use of the platform’s services.

Identity Verification (KYC Procedures)

All users are required to complete a Know Your Customer (KYC) process. This involves the submission and verification of:

• Government-issued identification documents
• Proof of residential address
• Source of funds documentation (where applicable)

Verification may be required at registration, prior to a withdrawal, or at any point during a user’s activity on the platform. Failure to complete verification will result in restrictions on account functionality.

Transaction Monitoring

All transactions conducted on the platform are subject to automated and manual monitoring. The platform employs systems designed to detect:

• Unusually large or frequent deposits and withdrawals
• Transactions inconsistent with a user’s stated profile or activity history
• Patterns indicative of structuring or layering of funds
• Activity linked to high-risk jurisdictions or flagged entities

Suspicious Activity Reporting

In the event that suspicious activity is identified, Dhamakaplay is legally obligated to report such activity to the relevant financial intelligence units or regulatory authorities. Users will not be notified of such reports, in compliance with applicable legal requirements.

Consequences of Policy Violations

Any user found to be in breach of this policy may be subject to one or more of the following actions:

• Temporary or permanent suspension of their account
• Freezing of funds pending investigation
• Reporting to law enforcement or regulatory bodies
• Permanent account closure with forfeiture of any outstanding balances where permitted by law

Dhamakaplay cooperates fully with law enforcement agencies and regulatory authorities in all AML-related investigations.

Dhamakaplay is committed to protecting the personal data of all users in accordance with applicable data protection legislation. This section explains what data is collected, how it is used, and what rights you hold with respect to your personal information.

Data Collected

During registration and continued use of the platform, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, nationality
• Contact Data: Email address, phone number, residential address
• Financial Data: Bank account or payment method details, transaction history
• Technical Data: IP address, browser type, device identifiers, login activity
• Usage Data: Betting history, preferences, session activity
• Verification Data: Copies of identity documents submitted for KYC purposes

Purpose of Data Use

Personal data is collected and processed for the following purposes:

• Account registration, management, and verification
• Processing of deposits, withdrawals, and bet settlements
• Compliance with legal and regulatory obligations, including AML and KYC requirements
• Detection and prevention of fraud, abuse, and prohibited activity
• Communication regarding account status, promotions, and platform updates
• Improvement of platform services based on aggregated usage analytics

Data Sharing

Personal data is not sold to third parties. It may be shared with:

• Payment service providers for transaction processing
• Identity verification and fraud prevention agencies
• Regulatory or law enforcement authorities where legally required
• Technology service providers operating under strict data processing agreements

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Upon account closure, data may be retained for a period required by law before being securely deleted.

Your Rights

As a user, you hold the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data held about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data, subject to legal retention obligations
• Right to Restriction: Request that processing of your data be limited in certain circumstances
• Right to Object: Object to processing carried out on the basis of legitimate interests

To exercise any of these rights, users may submit a request through the platform’s customer support channels.

Dhamakaplay employs a comprehensive set of technical and organisational security measures to protect user accounts, financial transactions, and personal data from unauthorised access, disclosure, or misuse.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. Sensitive information, including financial and personal data, is stored in encrypted form on secured servers with strictly controlled access.

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. When activated, 2FA requires a secondary verification step, typically a one-time code sent to your registered mobile number or email address, in addition to your password. This provides a significant additional layer of protection against unauthorised access.

Account Activity Monitoring

The platform operates continuous monitoring protocols to identify and respond to suspicious account activity, including:

• Multiple failed login attempts
• Login activity from unrecognised devices or geographic locations
• Unusual changes to account details or payment methods
• High-volume or irregular transaction patterns

In the event of suspected unauthorised access, the account may be temporarily suspended pending verification by the account holder.

Organisational Security Practices

Access to user data within the organisation is governed by a strict need-to-know policy. All personnel with access to sensitive systems are subject to background checks, confidentiality obligations, and regular security training. Internal access logs are maintained and audited periodically.

User Responsibilities

To maintain the security of your account, you are required to:

• Use a strong, unique password that is not shared with any other service
• Not disclose your login credentials to any third party
• Log out of your account after each session, particularly on shared devices
• Report any suspected unauthorised access or security concern to the support team without delay

Dhamakaplay shall not be held liable for losses arising from a user’s failure to follow the security guidelines set out in these terms.